Frequently Asked Questions

This will help you to answer most commonly question about SmartView Media or what we do. You can also add a question and email it to us. Tell us how can we help you.


General FAQs:

Yes of course! We actively encourage our clients to use their 3D Virtual Tours on their website & email signatures. This increases the possibility one of your existing or future customers will see the tour and reach out to you. This increases your Return On Investment for the tour being captured. You can also share it on social media networks & blogs post. Our tours using an Embed code to connect seamlessly with your website, regardless of how your website is built it will be able to display one of our 3D Tours.

A 3D Virtual Tour can be viewed on any device (PC, Mobile, Tablet, SmartTV) that has an internet connection and a browser capable of displaying WebGL content. All current browsers are capable of displaying WebGL content.

The cost of a 3D Virtual Tour depends on the size and complexity of the location being captured, along with the overall desired quality. Larger spaces and complex layouts require more time on site along with additional processing time once captured. In regards to overall quality of the tour experience, the more captured points in a 3D Tour, the better the overall experience will be. This all affects the cost of capturing a site. If you would like a quote for a site please reach out to us via our contact form or [email protected]

An information Tag or Hotspot is a clickable item inside a Tour, these generally allow a user to view additional information that isn’t included in the captured Virtual Tour. These Information Tags include Photos, Text, Videos, Brochure downloads & links to other websites to name just a few options. Using tags to assist with highlighting key features is highly recommended for increasing customer interaction & overall experience. 

With teams in both Australia and New Zealand, SmartView Media covers all major cities (Melbourne, Sydney, Canberra, Perth, Adelaide, Newcastle, Brisbane) & some rural locations. With advanced notice we can service any location in Australia & New Zealand. Please email [email protected] for inquiries

Matterport FAQs:

Matterport is an American based SaaS company that provides a platform for creating 3D Virtual Tours. Professional tour creators use the platform to deliver high quality products to clients.

Matterport is an all-in-one solution that has unparalleled quality and is easy for your customers to use. With secure model management & cloud servers it’s always available when you or your customers need it. 

3D Virtual Tours are included on your website through the use of an iFrame. An iFrame is a bit of code that allows the tour experience to be embedded in your website, eliminating the need for users to click a link and be redirected to another website page. Matterport provides these codes with limited functionality, SmartView Media provides custom iFrame codes to our clients that allow a great level of control and customisation for how the tours are displayed on your website. These options can easily be turned on and off by customers in our SmartHub platform.

Our tours using an Embed code to connect seamlessly with your website, regardless of how your website is built it will be able to display one of our 3D Tours.

Scanning will take at least 1-2 hours depending on the model or the space being scanned. Some spaces with difficult geometry & scan points require for more time to process. Normally our team can have a completed 3D Tour back to you in 48 hours.

A typical 360 Tour is a combination of 360 panoramic images, these images are then added to 3rd party software and use a button in each image to link to the next image in the sequence. This allows the user to move from one image to the next.

A Matterport 3D Virtual Tour is a combination of 360 panoramic images and infrared scan data. The images and IR data are combined using photogrammetry & AI to make a digital 3D model. This 3D model is accurate to within 1% and allows the user to view a Floor Plan, Dollhouse & take measurements all while moving freely around the location.

This really depends on several factors, from the size and complexity of the location that is being captured down to the level of desired detail. The more 3D Scan points a Matterport Tour has, the better the final result will be for the end user experience, as the scan points are the locations that a user can view the space from. A typical home can range from 90mins to 180mins depending on it’s size, room & furniture layout. An office location of 1000 sqm can take around 120mins to 180mins for the same reasons mentioned previously.

A Matterport 3D Virtual Tour is created by capturing a combination of infrared data & 360 panoramic images. This combination is called a 3D Scan. A Matterport 3D Virtual Tour is the combination of these 3D Scans, which are captured at regular intervals throughout a location, this information is then combined to create an interactive 3D Mesh which allows the user to move from point to point to view the model.

No, it currently isn’t possible to download a Matterport 3D Tour. The tours can be embedded on your website, but as the tours are stored in the cloud they will always require an internet connection in order to access them. It is not possible to download them and put them on a hard drive or USB memory stick.

In order to capture the most detailed 3D Virtual Tour experience possible for your location, it is best that as few people as possible are around. This prevents any unwanted captures of people moving through rooms.

Matterport Pro 2 cameras use infrared to assist with 3D mapping the surrounding environment, as a result the platform is best suited to capturing indoor areas. However, we can utilise 360 images combined with the Cortex feature to capture external areas in the right circumstances.